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FAQs / Help

How do I use my DigiTickets

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds

No, we regret we are unable to issue refunds.

What happens when I buy a ticket online

On completion of your ticket purchase, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

Do I have to come on the date I booked the ticket for

The ticket you purchased is for a specific date of entry and entrance price. If you try to use the ticket on another day which has a higher daily admission charge, the ticket will not be valid and to gain entry you will have to pay the additional cost to meet the full daily entry charge. If you try and use the ticket you have purchased on a date which attracts a lower daily entrance rate, there is no refund given.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is Car Parking available

Yes we have free car parking available.

Can I make group bookings

Please call us on 01883 742546 to enquire about our group booking options.

Is there wheelchair access

Some of the ground around the Farm is uneven but can be accessed by wheelchair with care.

Can I purchase a ticket in-store or on the day.

You can purchase your ticket on the day at the entry gate if you do not wish to pre-book.

Do you have toilet facilities available

Yes, we have toilet facilities situated around the farm.

How can I get in contact with you

You can call us everyday from 9am to 6pm including Bank Holidays on 01883 742546. You can also email us at havefun@godstonefarm.co.uk.  Alternatively you can write to us at Godstone Farm Limited, Tilburstow Hill Road, Godstone, Surrey, RH98LX.